Android Tablet Troubleshooting Guide

Android Tablet Troubleshooting Problem: Cant connect to WIFI

More often than not it is as simple as not entering the correct password.


Every WIFI hot spot is different.  Some Rely on Encrypted passwords some on different security configurations. There is no ONE set way all of them require different steps to work with ANY TABLET or PHONE. The first thing you need is patience, connecting to a hot spot can be frustrating so follow these instructions and if all else fails a quick call to your Internet service provider or system administrator and they will walk you through it

WiFi is a wireless networking technology that can provide Internet access at distances of up to 100 meters, depending on the Wi-Fi router and your surroundings.
To use Wi-Fi on your tablet, you connect to a wireless access point, or “hotspot.” Some hotspots are open and you can simply connect to them. Others implement security features, so you must configure your tablet so it can connect to them.
There are numerous systems for securing Wi-Fi connections, including some that rely on secure certificates or other schemes to ensure that only authorized users can connect.
Turn off Wi-Fi when you’re not using it, to extend the life of your battery between charges. You can also set whether you want to disconnect from Wi-Fi networks when your tablet is sleeping.
The Status bar displays icons that indicate Wi-Fi status.
Network status icons turn blue if you have a Google Account added to your tablet and the tablet is connected to Google services, for syncing your Gmail, Calendar events, contacts, for backing up your settings, and so on. If you don’t have a Google Account or if, for example, you’re connected to a Wi-Fi network that is not connected to the Internet, the network icons are gray.



  1. Tap >Manage System Settings
  2. Tap> Wireless & networks > Wi-Fi settings
  3. You should now see all available wireless networks
  4. Scroll Down Select the wireless network you would like to connect with
  5. If it is a secured hotspot you will need to type in the WIFI system password EXACTLY (CASE SENSITIVE)
  6. Tap> Show Password> then tap>password, You will see a blinking cursor
  7. Tap TWICE and your virtual keyboard will appear, Please enter your password EXACTLY AS YOU SEE IT
  8. You may also Tap> show advanced settings to enter Proxy and IP settings

You should be connected to your WIFI. If you continue to have problems please call your internet service provider

Android Tablet Troubleshooting Problem: 101 error cant download apps

I am getting a 101 Error from Google Play when updating or trying to install an APP


  1. First  Open Slide Padlock (Menu, Settings)
  2. Tap Small 3 icon cluster  Next to curved return icon on top right
  3. Tap Manage Applications
  4. Select Google Play (You may have to press Menu > Filter > All to see it OR tab to the All tab on top of the screen)
  5. Select Clear cache
  6. Back out of the screen and select Download Manager
  7. Select Clear data
  8. Also clear data for Google AppsGoogle Talk, and Checkin Service. Sometimes you have to clear data for the Browser app as well (if these are available)
  9. See if downloading from the Market works now

If these steps did not work for you, you may need to remove your Gmail account and re-add.  The steps to do this are below:

  1. Tap Menu, Tap Settings
  2. Tap Accounts and Sync
  3. Tap your Google account
  4. Tap Remove account at the bottom

After removing your Google account (gmail) Tap the Google Play App icon and it will ask you to re-enter your account information. Your ability to download and update should work properly now.

Android Tablet Troubleshooting Problem: Screen Does Not Rotate (loss of gravity function)

When I turn my tablet to read vertically the screen does not rotate?


  1. First  Open Slide Padlock (Menu, Settings)
  2. Tap Small 3 icon cluster  Next to curved return icon on top right
  3. Tap Manage System Settings
  4. Scroll Down Select Display
  5. Scroll Down Select Check Box Next To Auto-Rotate Screen
  6. Back out of the screen by tapping Return Icon

Now your multi – position gravity screen should rotate when you turn your tablet vertically

Android Tablet Troubleshooting Problem: My Battery Doesn’t Seem To Last Long

When I use my tablet it seems to have a short battery life?


  1. First  Open Slide Padlock (Menu, Settings)
  2. Tap Small 3 icon cluster Next to curved return icon on top Right
  3. Turn Off WIFI If not in use. This consumes most of your battery
  4. Tap Manage Manage Apps
  5. You will see Top Tabs  Downloaded – On SD Card – Running – ALL
  6. Select Running
  7. Scroll down to apps not needed Like Office Or other apps not being used
  8. Tap On Apps not being used and select force stop
  9. Do not shut down system applications like Google services it will make your tablet unstable

You should get 2-5 hours of use depending on whether your playing games, surfing the web or just using it to read. For extended portable use we recommend purchasing a portable USB Battery for extended play.

Whenever possible plug into a power source if nearby and use your tablet connected to a wall USB adapter. Both the battery assist and the USB wall adapter are for purchase on this website.

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